Returns & Exchanges
At Mesmerize, we want you to be completely captivated by your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return and exchange window to ensure your wardrobe remains flawless.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging with all tags still attached to ensure the garments remain in pristine condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing