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Returns & Exchanges

At Mesmerize, we want you to be completely captivated by your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return and exchange window to ensure your wardrobe remains flawless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging with all tags still attached to ensure the garments remain in pristine condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing